Customer Service Representative
6 days ago
Medical and Commercial Communications is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:- Answer Calls: Respond to incoming calls in a professional and courteous manner, providing accurate and timely information to clients.
- Dispatch Calls: Utilize our proprietary software to dispatch calls to clients, ensuring seamless communication and efficient service delivery.
- Follow Up: Conduct thorough follow-ups with clients to ensure their needs are met and to resolve any issues that may arise.
- Additional Duties: Perform other duties as assigned by management, including data entry, reporting, and quality assurance.
- Education: High school diploma or equivalent required.
- Experience: 1-2 years of customer service experience in a call center or similar environment.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Technical Skills: Proficiency in Microsoft Office and ability to learn proprietary software.
- Health Insurance: Comprehensive health insurance plan available after 60-day introductory period.
- Dental Insurance: Dental insurance plan available after 60-day introductory period.
- Paid Time Off: Generous paid time off policy, including vacation and sick leave.
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