Customer Service Representative

6 days ago


Albuquerque, New Mexico, United States Medical and Commercial Communications Full time
Job Description

Medical and Commercial Communications is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Answer Calls: Respond to incoming calls in a professional and courteous manner, providing accurate and timely information to clients.
  • Dispatch Calls: Utilize our proprietary software to dispatch calls to clients, ensuring seamless communication and efficient service delivery.
  • Follow Up: Conduct thorough follow-ups with clients to ensure their needs are met and to resolve any issues that may arise.
  • Additional Duties: Perform other duties as assigned by management, including data entry, reporting, and quality assurance.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience in a call center or similar environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Technical Skills: Proficiency in Microsoft Office and ability to learn proprietary software.
Benefits:
  • Health Insurance: Comprehensive health insurance plan available after 60-day introductory period.
  • Dental Insurance: Dental insurance plan available after 60-day introductory period.
  • Paid Time Off: Generous paid time off policy, including vacation and sick leave.


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