Healthcare Customer Service Associate
2 weeks ago
Esse Health stands as the foremost independent medical practice in the St. Louis Metropolitan area, comprising over 120 physicians across 45 locations and catering to nearly 130,000 patients. We are at the forefront of the healthcare sector, ensuring that patients and their healthcare providers are central to all health-related decisions.
At Esse Health, we believe that healthcare is not merely a job; it is a vocation. Our team consists of exceptional medical professionals who are dedicated to innovative strategies for enhancing patient health.
Position Summary:We are currently in search of a full-time Patient Service Representative for our Pediatrics office. The representative will undertake a variety of essential responsibilities, including:
- Managing incoming calls and scheduling patient appointments.
- Welcoming patients upon arrival and processing co-payments.
- Verifying insurance details and registering patients in our system.
- Facilitating patient check-out and scheduling follow-up visits as necessary.
- Balancing daily financial transactions and confirming orders.
Additionally, the representative may be tasked with entering physician-related charges into our system and managing billing for hospital or nursing home services.
Key Responsibilities:This role is highly visible, requiring the representative to maintain a positive office atmosphere. Responsibilities include:
- Greeting patients warmly and maintaining a cheerful demeanor.
- Effectively communicating with patients, including those who may be distressed.
- Managing multiple tasks efficiently in a dynamic environment.
- Performing data entry and telephone duties for extended periods.
Candidates should possess a high school diploma or equivalent, along with at least one year of experience in a public-facing role, ideally within a healthcare environment.
Additional Skills:Successful candidates will demonstrate:
- Familiarity with medical terminology and various health insurance plans.
- The ability to prioritize urgent calls and respond appropriately.
- Strong communication skills for both telephone and in-person interactions.
- Proficiency in a Windows-based PC environment.
To discover more about the benefits of being part of Esse Health, we offer:
- Comprehensive medical coverage options.
- A generous paid time off policy, including 8 paid holidays.
- 401k matching and profit-sharing opportunities.
- Tuition reimbursement programs.
- A wellness initiative to support employee health.
Esse Health is an equal opportunity employer.
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