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Healthcare Customer Service Specialist
2 months ago
Esse Health stands as the foremost independent medical practice in the St. Louis Metropolitan area, comprising over 120 physicians across 45 locations and catering to nearly 130,000 patients. We are at the forefront of the healthcare sector, prioritizing the needs of patients and their physicians in health-related decisions.
Esse Health transcends the traditional role of a healthcare provider; it embodies a commitment to the medical profession where healthcare is a vocation rather than merely a job.
Position Summary:We are currently in search of a full-time Patient Service Representative for our Pediatrics office. The role encompasses a variety of responsibilities including:
- Managing incoming calls and scheduling patient appointments.
- Facilitating patient check-ins and collecting co-payments.
- Verifying insurance details and registering patients in our system.
- Coordinating follow-up visits as necessary.
- Balancing financial transactions and verifying orders at the end of the day.
Additionally, this position may involve entering physician-related charges into the system and billing for hospital or nursing home services.
Key Responsibilities:The Patient Service Representative plays a vital role in patient interactions, necessitating a consistently positive demeanor. Responsibilities include:
- Greeting patients warmly and maintaining an upbeat attitude.
- Exhibiting professionalism in all patient and coworker interactions.
This position requires availability on Tuesdays, Thursdays, and Fridays from 7:30 a.m. to 4:30 p.m., with extended hours on Wednesdays. There is also a rotating Saturday morning shift.
Preferred Qualifications:A high school diploma or equivalent is preferred, along with at least one year of experience in a public-facing role, ideally within a healthcare environment.
Essential Skills and Abilities:The ideal candidate will possess:
- Knowledge of medical terminology and various health insurance plans.
- The ability to identify priority or emergency calls.
- Effective communication skills with patients, including those who may be distressed.
- Capability to manage multiple tasks in a dynamic environment.
- Proficiency in data entry and use of a Windows-based PC.
For more insights into the employee experience at Esse Health, please explore our social media platforms.
Benefits:- Comprehensive medical coverage options.
- Generous paid time off policy plus eight paid holidays.
- 401k matching and profit-sharing opportunities.
- Tuition reimbursement programs.
- Wellness initiatives.
