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Customer Service Associate

2 months ago

St Louis, Missouri, United States Global Partners Full time
Job Overview

Position Title: Customer Service Associate

Company: Global Partners

About Us: Global Partners is a leading international consultancy firm recognized for delivering innovative solutions and outstanding customer experiences. We are currently seeking dedicated and dependable individuals to fill the role of Customer Service Associate. This position is essential for maintaining efficient operations and ensuring high customer satisfaction.

Role Responsibilities:

Customer Engagement:

  • Welcome and assist customers with their inquiries, ensuring a friendly and inviting atmosphere.
  • Provide detailed information regarding our offerings to aid customers in making informed choices.
  • Process customer transactions, including sales and returns, with precision and speed.

Operational Assistance:

  • Help maintain a tidy and organized workspace, including restocking shelves and overseeing inventory.
  • Support team members with various tasks such as report preparation and order processing.
  • Participate in regular checks and adhere to company protocols to uphold operational excellence.

Teamwork:

  • Collaborate closely with colleagues to ensure smooth operations and a positive work environment.
  • Share ideas during team discussions to enhance customer service and operational productivity.
  • Provide assistance to other departments as required, showcasing adaptability and a willingness to contribute.

Sales Support:

  • Assist in promoting and upselling products and services to meet customer needs.
  • Stay updated on current products, promotions, and company news to provide accurate information to customers.
  • Encourage customer feedback and communicate it to management to improve service quality.

Qualifications:

  • Prior experience in customer service, retail, or a related field is beneficial.
  • Excellent communication and interpersonal skills with a strong customer-oriented mindset.
  • Ability to work efficiently in a team and manage multiple tasks in a dynamic environment.
  • Basic computer skills, including familiarity with Microsoft Office.
  • A proactive and positive work attitude, with strong problem-solving abilities.
  • High school diploma or equivalent; additional education or certifications are advantageous.

What We Provide:

  • Competitive salary and a comprehensive benefits package.
  • Opportunities for career advancement and professional growth.
  • A collaborative and supportive work atmosphere.
  • Employee discounts and additional perks.

Global Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.