Customer Service Representative

3 weeks ago


Denville, New Jersey, United States TRI-K Industries Full time

About TRI-K Industries

We are a leading provider of sustainable specialty ingredients, celebrating our 50th anniversary this year. Our mission is to inspire consumer brands and enable their success by delivering differentiating technologies, prioritizing product efficacy and sustainability.

Role Purpose

This role is responsible for processing incoming customer orders and sample orders, preparing freight quotes, addressing inquiries, following up on shipments and orders, and assisting with problem resolution. The successful candidate will support Sales, Accounting, and other departments in achieving superior customer satisfaction for maximum growth.

Key Responsibilities

  • Receive and process sales orders and sample orders in an efficient and expedient manner
  • Prepare and forward order acknowledgements
  • Enter and maintain customer information and special pricing database
  • Route orders via customer's preferred method
  • Invoice shipments and send shipping documents to the customer in a timely manner
  • Process credit card payments
  • Respond to general inquiries from management, customers, and sales representatives
  • Collaborate with sales representatives to meet customer needs and keep them informed of all activities associated with their accounts
  • Work closely with Supply Chain, Manufacturing, and Accounting to ensure seamless execution of on-time order fulfillment
  • Adhere to departmental service level agreements and respond to customers within 24 hours

Requirements

To perform this role successfully, the individual should demonstrate the following competencies:

  • Demonstrate attention to detail
  • Identify and resolve problems in a timely manner
  • Maintain confidentiality
  • Write clearly and informatively
  • Understand business implications of decisions
  • Complete tasks correctly and on time
  • Show adaptability and judgment
  • React well under pressure
  • Demonstrate accuracy and thoroughness

Qualifications

  • High School Diploma or equivalent; Associate's Degree preferred
  • Two years related experience or relevant training
  • Bilingual in Spanish and English a plus
  • Ability to calculate figures and amounts
  • Microsoft Office and working knowledge of Navision, SAP or equivalent MRP systems a plus

What We Offer

We offer a competitive compensation package including medical, dental, 401(k), vision, paid time off, life insurance, and other programs and plans.

Equal Opportunity Employer

TRI-K Industries is an equal opportunity employer and we celebrate and value diversity in our workforce. Hiring decisions are based on qualifications, merit, and business needs.



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