Customer Service Representative
2 weeks ago
At TRI-K Industries, we are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing orders, and resolving customer inquiries in a timely and professional manner.
Key Responsibilities:- Process incoming customer orders and sample orders in an efficient and expedient manner
- Prepare and forward order acknowledgements, and maintain customer information and special pricing database
- Route orders via customer's preferred method, direct routing, indirect routing, portal entry, etc.
- Invoice shipments and send shipping documents to the customer in a timely manner
- Process credit card payments and respond to general inquiries from management, customers, and sales representatives
- Collaborate closely with sales representatives, supply chain, manufacturing, and accounting to ensure seamless execution of on-time order fulfillment
- Adhere to departmental service level agreements and respond to customers within 24 hours
- Recommends additional sales to meet minimum orders or identifies opportunities to offer alternate sizes when applicable
- Proactively monitors and keeps customers and sales advised of shipment dates, production schedules, and delivery dates
- Assists shipping with efforts to maintain quality service by maintaining updated shipping and packaging requirements
- Prepares and runs KPI reports and performs special projects as requested
- Supports team members and serves as back-up to absorb workload of other team members when they are out
- Researches and responds to customer complaints in accordance with our CAPA policy and procedures
- Assists in quarterly and annual audits
- Writes and maintains SOPs pertaining to specific job duties
- Demonstrates attention to detail and identifies and resolves problems in a timely manner
- Maintains confidentiality and writes clearly and informatively
- Understands business implications of decisions and completes tasks correctly and on time
- Shows adaptability by changing approach or method to best fit the situation and demonstrates accuracy and thoroughness
- Maintains a pleasant, professional demeanor when dealing with customers
- High School Diploma or equivalent; Associate's Degree preferred
- Two years related experience or relevant training
- Bilingual in Spanish and English a plus
- Ability to calculate figures and amounts such as discounts, interest, commissions, percentages
- Microsoft Office (Excel, Word, PowerPoint, and Teams) and working knowledge of Navision, SAP or equivalent MRP systems a plus
We offer a competitive compensation package including medical, dental, 401(k), vision, paid time off, life insurance, and other programs and plans. TRI-K Industries is an equal opportunity employer and we celebrate and value diversity in our workforce. Hiring decisions are based on qualifications, merit, and business needs.
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Customer Service Representative
1 month ago
Denville, New Jersey, United States TRI-K Industries Full timeJob Title: Customer Service RepresentativeAt TRI-K Industries, we are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing orders, and resolving customer inquiries in a timely and professional...
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Customer Service Representative
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