Bilingual Property Operations Manager

2 weeks ago

Beaverton, Oregon, United States Northwest Real Estate Capital Corporation Full time
Position Overview

OBJECTIVE

The Bilingual Property Operations Manager oversees the daily management of the residential community and associated buildings. This role is pivotal in delivering exceptional service to tenants, ensuring efficient property operations, and fulfilling necessary administrative responsibilities. The position reports directly to the Regional Property Manager and requires proficiency in both Korean and English.

KEY RESPONSIBILITIES

  • Timely and accurate coding of invoices for managerial approval.
  • Maintaining resident documentation in accordance with relevant affordable housing and state regulations.
  • Utilizing property management software to ensure accurate representation of current operational conditions.
  • Responsible for the collection of rent and other revenues, ensuring prompt deposit and recording of receipts.
  • Preparing and distributing notices to residents regarding lease violations, terminations, inspections, and work orders.
  • Coordinating move-in dates with maintenance schedules to ensure readiness.
  • Managing the leasing process from initial application through to resident move-in.
  • Adhering to and enforcing all fair housing and landlord-tenant laws and regulations.
  • Effectively marketing the property to achieve occupancy targets and foster a positive community image.
  • Ensuring the property meets established financial performance metrics.
  • Handling customer service inquiries and ensuring prompt and satisfactory resolutions.
  • Collaborating with the site team and residents to foster a healthy community, enhance on-site communication, and monitor property objectives.
  • Maintaining a waiting list in compliance with federal regulations, ensuring a sufficient number of pre-qualified applicants for timely move-ins.
  • Enforcing agency regulations, lease agreements, and community guidelines.
  • Overseeing maintenance staff to ensure timely unit turnovers, efficient invoice processing, and maintaining excellent property aesthetics.
  • Accurately recording daily time in the timecard reporting system.
  • Performing additional related duties as assigned.

REQUIRED SKILLS

  • Proficient problem-solving and management abilities.
  • Capability to follow directives from supervisors.
  • Strong time management skills with a proven ability to meet deadlines.
  • Proficient in using computers for property management software, word processing, spreadsheets, email, and web browsing.
  • Ability to write clearly and legibly.
  • Collaborative mindset as a member of a site team.
  • Professional interaction with vendors, residents, and colleagues.
  • Excellent verbal and written communication skills, particularly with diverse populations.
  • Ability to monitor and manage budgets effectively.
  • Strong interpersonal skills with effective negotiation techniques.
  • Commitment to the organization's mission and values.
  • Flexibility to adapt to changing work plans.
  • Proactive and independent with a strong initiative.
  • Professional appearance and demeanor.
  • Valid driver's license and ability to drive for errands as needed.
  • Understanding and management of complex regulatory requirements.
  • Willingness to travel for training opportunities as necessary.
  • Familiarity with Fair Housing laws, regulations, and best practices.
  • Proficient in property management software and Microsoft Office Suite.

WORK ENVIRONMENT

  • Office and building settings.

TRAVEL REQUIREMENTS

  • Limited travel may be required for errands or inter-property visits and attendance at training events.

EDUCATION AND EXPERIENCE

  • Education: High school diploma or equivalent is required; training in property or real estate management is preferred.
  • Experience: 1-2 years in hospitality, office management, or administrative roles; professional training may substitute for experience.

ADDITIONAL INFORMATION

This job description is intended to provide a general overview of the responsibilities and requirements of the position. Duties and responsibilities may evolve over time.

VALUES AND CULTURE

At Northwest Real Estate Capital Corporation, we uphold values of Respect, Integrity, Trust, and Accountability, fostering a supportive environment for our employees. We prioritize personal and professional development and seek dedicated individuals to join our team.

DIVERSITY AND INCLUSION

Northwest is committed to creating a diverse workforce and encourages applications from all qualified individuals without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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