Strategic Account Director
3 weeks ago
Job Summary
The Director of Strategic Accounts is responsible for developing new business relationships and serving as the first level of support to existing clients.
This role requires excellent customer service and consultation skills, as well as the ability to represent client needs and goals internally within TransPerfect.
The successful candidate will have solid account management skills, excellent problem-solving skills, and the potential to design and implement technical solutions.
Key Responsibilities
- Strengthen and expand relationships with existing accounts
- Communicate the client's goals, project requirements, and represent the client's interests to the team to ensure client expectations are met and managed.
- Be responsible for all client communication, understanding client goals and interests and discussing project requirements with clients.
- Work closely with the project management team to maintain continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project.
- Assist in creating and monitoring adherence to project plans/budgets
- Ensure clients are regularly informed of project status and maintain clear communication with clients to ensure client needs are met and any issues are resolved.
- Cold call prospective clients in a specific industry, and develop new leads and accounts via creative business development strategies.
- Compose or generate a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.
Requirements
- Minimum Bachelor's degree
- Minimum 2-5 years of experience in account management
- Prior experience in managing complex projects a plus
- Excellent planning, organizational, and communication skills
- Excellent written and verbal communication skills in English
- Knowledge of project management tools
- A localization background is preferred but not a requirement
About TransPerfect
At TransPerfect, we value our employees and offer a comprehensive benefits package, including medical, dental, and vision insurance, 401k matching, and other perks.
We are an equal employment opportunity employer and welcome applications from diverse candidates.
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