Office Assistant

2 weeks ago

Orlando, Florida, United States University of Central Florida Full time
Parking Operations Assistant

At the University of Central Florida, we are committed to providing exceptional service to our faculty, staff, students, and the community. As a Parking Operations Assistant, you will play a vital role in supporting the smooth functioning of our parking facilities and services.

Key Responsibilities:
  • Process parking citations, payments, and permits into our Point of Sale (POS) system and computer.
  • Respond to customer inquiries about parking citations, accept payments, or guide customers through the appeals process.
  • Provide directions to parking facilities and explain short-term metered parking zones to customers.
  • Disseminate accurate information to constituents regarding parking updates, facility closures, regulations, and policies through various channels.
  • Assist with UCF shuttle inquiries by tracking buses on a GPS application and directing inquiries to the Transportation Specialist.
  • Research driver information using the state database system DAVID for citation responsibility.
  • Participate in the process of collecting outstanding fines, balance daily revenue intake, and submit to the supervisor for daily audit and reconciliation.
  • Support new hire training and assist with student orientation when needed.
  • Support reservations of the conference room and escort attendees. Restock materials and ensure a well-maintained service center.
Requirements:
  • High School Diploma or equivalent and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
  • Prior experience in a customer service role, interacting professionally, and providing courteous responses to inquiries.
  • Experience with standard office support software, including Microsoft Office and GPS tracking systems or parking management software.
  • Experience partnering with other departments, such as IT and Accounting.
  • Excellent communication skills, both written and verbal, with the ability to collaborate effectively with a broad representation of stakeholders and external vendors.
Why Work at UCF?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference.

Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits, the employee will be notified directly by People First. OPS positions are not entitled to paid time off.

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