Customer Service Representative

4 days ago


Virginia Beach, Virginia, United States Medix Full time

Medix is seeking a skilled Customer Service Representative to join our team in providing exceptional support to our Medicare members.

As a Customer Service Representative, you will play a crucial role in addressing inquiries, resolving issues, and offering guidance on benefits, coverage, and services.

The ideal candidate will have 2 years of previous experience in customer service, preferably in a healthcare or insurance setting, and be familiar with Medicare plans and regulations.

Responsibilities include:

  • Recognizing and understanding insurance plan types, including Commercial, Individual Products, HIX, and Government Plans
  • Receiving member inquiries via inbound calls and making outbound calls to members, vendors, and other departments
  • Following Call Flow process for member calls and understanding and applying protocol for using language line
  • Locating, interpreting, and quoting benefit information, including covered/excluded benefits, deductibles, MOOP, and member out of pocket costs

Medix offers a competitive hourly rate of $18.00 and a flexible schedule, including weekdays and weekends.

If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.



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