Regional IT Services Director

3 weeks ago

Atlanta, Georgia, United States GBG Corporation Full time

About GBG Corporation

GBG Corporation is a leading expert in global identity and location.

In an increasingly digital world, GBG Corporation helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organizations to reach and trust their customers.

Why you should choose GBG Corporation

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs.

We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.

Key Responsibilities

  • Implement the strategy for ITSM support across corporate IT and team member tooling.
  • Ensure our global team members receive a positive and consistent experience.
  • Review team and system performance metrics
  • Regional stakeholder management
  • Technical Mentoring for direct reports to deliver personal development plans
  • Identify trends and achieve continuous performance improvement in the support function.
  • Build in automation where possible.
  • Design and implement best practice process for Incident, Problem, Requests, and Event Management
  • Manage workload (supply and demand)
  • Team adherence to Change Control processes.
  • Maintain application and service configuration, giving regard to compliance and cost aspects.
  • Clear communication and collaboration to agreed standards.
  • Monthly regional budget management and reporting
  • Improving self and team knowledge to effectively support corporate systems and team member tools.
  • Performance management and development of your team and resourcing where required.

Requirements

  • Good technical understanding to help support Tier 1/Tier 2 engineers.
  • Good understanding of best practices framework (example, ITIL 3 and above)
  • Good planning and implementation for service improvement
  • Good communications skills both verbal and written, and you are personable, able to listen and build good relationships with your stakeholders, customers and team
  • A solid understanding of technologies, for example, Exchange / O365 Administration, Desktop support (i.e., general PC issues), Office365 Application, Windows 10/11, Mimecast, Group Policy, AD/AAD.

Benefits

GBG Corporation is an equal opportunity employer, committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To find out more about our benefits and why we're a great place to work, drop an email to and we'll be in touch.

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