Customer Service Representative

1 week ago


Portsmouth, Virginia, United States Dunavant Sea Lane Express LLC Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Dunavant Sea Lane Express LLC. This role will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Responsibilities
  • Develop strong relationships with customers through effective communication and issue resolution.
  • Enter loads into the system, ensuring accurate and timely information is provided to dispatch teams.
  • Coordinate pickup and delivery appointments with shippers and consignees, ensuring smooth logistics operations.
  • Maintain accurate records of customer interactions, including documentation of service failures and resolutions.
Requirements
  • Minimum of 2 years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Able to work independently and as part of a team.
  • Familiarity with Microsoft Office software.
Working Conditions

The ideal candidate will have a strong attention to detail, excellent organizational skills, and the ability to work effectively in a fast-paced environment. The salary for this position is approximately $45,000 - $55,000 per year, depending on experience.



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