Restaurant Operations Manager

2 days ago


Natick, Massachusetts, United States NGP Management Full time
About the Role

We are seeking a highly motivated and experienced Assistant Restaurant Manager to join our team at NGP Management, a franchisee network of Dunkin' Donuts. As a key member of our management team, you will play a vital role in driving sales growth, improving customer satisfaction, and maintaining operational excellence in our restaurants.

Key Responsibilities
  • Team Environment:
    • Recruit, hire, onboard, and develop a high-performing team of restaurant staff
    • Communicate job expectations and performance goals to team members
    • Hold team members accountable for their behavior and performance, addressing concerns promptly
    • Support the development of team members through coaching, training, and feedback
  • Operational Excellence:
    • Create and maintain a guest-first culture in the restaurant, ensuring exceptional customer service and a positive dining experience
    • Ensure all shifts are adequately staffed to meet guest service goals and maintain a safe, secure, and healthy environment
    • Implement and maintain safety, food safety, and sanitation guidelines, and comply with all applicable laws and regulations
    • Execute brand standards, recipes, and systems to ensure consistency and quality
    • Develop and implement action plans to drive system improvements and increase profitability
  • Profitability:
    • Control costs to maximize profitability and drive sales growth
    • Execute in-restaurant marketing promotions and new product roll-outs, including team training and marketing
    • Monitor and track sales results, identifying areas for improvement and implementing corrective actions
Requirements
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Basic computer skills
  • High School diploma or equivalent
  • Proficient in math and financial management
About NGP Management

NGP Management is a franchisee network of Dunkin' Donuts with over 118 locations throughout Maine, Massachusetts, New Hampshire, and Vermont. We employ over 2000 employees and are committed to providing exceptional customer service and a positive work environment.



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