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Retail Operations Supervisor

2 months ago

Natick, Massachusetts, United States Arhaus Full time

Retail Operations Supervisor

Job Category: Stores Requisition Number: ASSIS004449

Job Details

Description

Arhaus is seeking a Retail Operations Supervisor to enhance our team. This role is pivotal in supporting the Store Manager and ensuring an outstanding customer experience. The ideal candidate is dedicated to operational excellence and plays a crucial role in upholding all operational standards. In the absence of the Store Manager, this individual will assume their responsibilities.

KEY RESPONSIBILITIES:

  • Drive a superior customer experience across all store operations.
  • Focus on optimizing team sales performance.
  • Assist in the recruitment, interviewing, and onboarding of design consultants.
  • Support the training, coaching, and development of design consultants.
  • Facilitate ongoing training sessions for all design consultants.
  • Encourage and inspire design consultants to achieve their best.
  • Participate in weekly business reviews and lead discussions.
  • Delegate tasks effectively to ensure smooth operations.
  • Manage conflict resolution with professionalism.
  • Implement disciplinary actions when necessary.
  • Maintain operational and reporting standards diligently.
  • Act as the Leader on Duty as required.
  • Perform additional duties as assigned.

REQUIREMENTS:

  • Exhibit strong leadership qualities and a drive for success.
  • Demonstrate excellence in customer relations.
  • Possess strong organizational, time management, technological, and communication skills.
  • Have the ability and desire to train, coach, and motivate others to achieve results.
  • Show advanced selling skills and the capability to train fellow team members.
  • Effectively manage stress and thrive in a high-energy environment.
  • Maintain a professional appearance and demeanor.
  • Be flexible with scheduling to meet business needs, including evenings and weekends.

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