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Retail Operations Assistant Manager

2 months ago

Natick, Massachusetts, United States NGP Management Full time

We are looking for an Assistant Manager to join our Dunkin' team.

The Assistant Manager will support the Store Manager in cultivating a team of dedicated individuals focused on delivering outstanding customer experiences and driving profitable sales. They will aid in the development of Crew Members and Shift Leaders while taking on designated responsibilities from the Store Manager.

Key Responsibilities:

Team Development:

  • Assist in the recruitment, hiring, onboarding, and training of staff
  • Clearly communicate job expectations
  • Hold team members accountable for their actions and performance
  • Encourage the growth and development of team members

Operational Standards:

  • Promote a customer-first culture within the store
  • Ensure adequate staffing levels for all shifts to meet service objectives
  • Maintain a safe, secure, and clean environment
  • Ensure compliance with brand standards, recipes, and operational systems
  • Implement strategies to enhance production, efficiency, quality, and service standards
  • Analyze customer feedback and performance metrics to drive improvements

Financial Performance:

  • Manage expenses to enhance profitability
  • Execute marketing initiatives in a timely manner
  • Support the launch of new products, including training and promotional efforts
  • Drive sales goals and monitor results

Qualifications:

  • Fluent in English
  • Experience in retail, restaurant, or supervisory roles
  • Basic computer proficiency
  • Minimum age requirement (where applicable)
  • Strong written communication abilities
  • High School diploma or equivalent
  • Competence in math and financial management

Core Competencies:

Customer Focus:

  • Understand and exceed customer expectations
  • Exhibit urgency in customer interactions
  • Aim to enhance customer satisfaction and resolve issues promptly
  • Consistently achieve results and maintain high standards
  • Seek feedback from others and implement best practices

Problem Solving:

  • Identify and address issues effectively
  • Utilize available information for decision-making
  • Proactively tackle problems and empower team members

Interpersonal Skills:

  • Develop and maintain positive relationships
  • Act with integrity and promote teamwork
  • Lead by example and take decisive actions

Team Building:

  • Establish team goals and foster a positive atmosphere
  • Monitor progress and celebrate achievements
  • Accept responsibilities and encourage personal growth
  • Listen actively and promote idea sharing

Conflict Resolution:

  • Address conflicts constructively and seek solutions
  • Learn from conflicts to improve processes
  • Resolve issues following established protocols
  • Support employee development through coaching and feedback
  • Identify training needs and provide resources for advancement

Business Acumen:

  • Understand market dynamics and apply expertise to achieve business objectives
  • Propose innovative solutions and manage financial performance
  • Analyze performance metrics and set strategic goals

NGP Management Scrivanos Network is a Dunkin' Donuts franchisee with a rich history and a commitment to excellence.