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Aquatic Operations Manager

2 months ago

Natick, Massachusetts, United States Little Flippers Swim School Full time
{"title": "Operations Manager", "description": "Lead Our Team of Aquatic Professionals

We are seeking a talented leader to join our team at Little Flippers Swim School. As an Operations Manager, you will be responsible for driving exceptional customer experiences and satisfaction by calmly, positively and proactively responding to challenges. You will also evaluate student progress using Little Flippers' teaching curriculum and customer service processes through front-line work.

Key Responsibilities:
  • Drive exceptional customer experiences and satisfaction
  • Evaluate student progress using Little Flippers' teaching curriculum and customer service processes
  • Create and manage class and employee schedules
  • Lead regular team meetings and manage employee engagement
  • Develop team members at various points in their professional journey
Requirements:
  • Undergraduate College degree preferred
  • 1-2 years of management experience
  • Excellent performance record reporting to a General Manager or Supervisor
  • A genuine love for teaching children
  • Ability to recognize problems and resolve on the spot
  • Excellent customer service skills
Benefits:
  • Starting salary range: $48,250 - $55,167
  • Incentivized bonus plan
  • Employer paid premiums for health and dental insurance
  • Vision insurance
  • 401k with employer matching
  • Paid Time Off
  • Discounted rates on pet insurance

As an Operations Manager at Little Flippers Swim School, you will have the opportunity to invest in your career growth and development, with active participation in a formal professional development program and over 100 hours of training as a deck manager, customer service representative, and swim instructor for infants, toddlers, and school-age children. Our operations leaders are serious about investing in the development of our managers, providing them with opportunities for advancement, mentorship and endless possibilities.

", "lang_code": "en-US"}