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Retail Store Operations Manager

2 months ago

Natick, Massachusetts, United States DXL Full time

About DXL Group

DXL Group is a leading specialty retailer of men's Big & Tall apparel, committed to delivering an exceptional customer experience through our team's passion for service and product knowledge.

Job Summary

We are seeking a self-driven and results-oriented Retail Assistant Store Manager to join our team. As a key member of our store leadership, you will be responsible for driving sales growth, ensuring excellent customer service, and coaching team members to achieve their goals in a fast-paced environment.

Key Responsibilities

  • Customer Experience
    • Ensure each guest feels welcomed by spending quality time, asking questions to learn about their needs, preferences, and lifestyle.
  • Store Operations
    • Assist the Store Manager in ensuring the store meets sales plans, while monitoring customer service, inventory, expense control, and risk management.
  • Product Knowledge and Sales
    • Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
  • Team Development
    • Assist with building a superior customer-focused sales team by providing ongoing coaching and training for selling skills, behaviors, and operational procedures.

Requirements

  • Education
    • High school diploma or equivalent; college degree, a plus.
  • Experience
    • 1 year of experience in an Assistant Store Manager role.
    • 2 years of experience in a supervisory role.
    • Previous involvement working in a commission-oriented environment, a plus.
  • Skills and Abilities
    • Ability to lift up to 10 lbs. and move up to 50 lbs.
    • Willingness to travel to neighboring store locations.

What We Offer

DXL Group is committed to Diversity, Equity, and Inclusion. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.