Patient Services Representative
2 days ago
We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at RWJBarnabas Health.
Job Summary:The Patient Services Representative will work closely with our practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. This role will be responsible for preparing for patient visits, triaging practice calls, scheduling patient appointments, and performing routine clerical tasks.
Key Responsibilities:- Prepare patient charts and files for upcoming appointments
- Triage practice calls and respond to patient inquiries
- Schedule patient appointments and manage the practice's calendar
- Perform basic clerical functions such as copying, scanning, faxing, and distributing mail
- Coordinate with insurance providers and handle pre-authorizations and certifications as necessary
- High School Diploma or General Education Degree (GED)
- Relevant experience and/or training, or equivalent combination of education and experience
- Demonstrates a clear understanding of the importance of patient satisfaction and safety
- Strong oral and written communication skills
- Attention to accuracy and detail
- Able to multitask and work under pressure
- Ability to work independently and in a team environment
- Associates Degree or Bachelor's Degree
- Previous medical receptionist experience or background in general office
- Knowledge of medical terminology and electronic medical record (EMR) systems
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more
RWJBarnabas Health is an Equal Opportunity Employer.
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