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Customer Support Specialist

2 months ago

Washington, United States Planet Fitness Full time
Job Overview

The Customer Support Specialist plays a crucial role in managing service desk operations, facilitating membership sales, and ensuring the overall cleanliness of the facility and its equipment. This position requires delivering exceptional customer service to both members and non-members, necessitating frequent interactions with guests, management, and staff to foster strong relationships.

Key Responsibilities
  • Welcome all members and guests upon arrival and bid farewell upon their departure;
  • Oversee club access for both members and non-members;
  • Address inquiries and resolve complaints from members and guests;
  • Respond to phone inquiries and provide information to potential members;
  • Conduct tours for prospective members;
  • Facilitate membership sales, complete agreements, and input new member data into the system;
  • Utilize the Point-of-Sale system and manage collections on overdue accounts;
  • Organize and maintain the customer service front desk area;
  • Schedule appointments for fitness training sessions;
  • Perform regular facility inspections every 20 minutes and complete necessary checklists;
  • Assist new employees by answering questions and providing guidance;
  • Execute opening and closing procedures for each shift;
  • Maintain club cleanliness, including:
    • Cleaning equipment and surrounding areas;
    • Dusting and wiping surfaces as needed;
    • Vacuuming and mopping floors;
    • Restocking supplies such as toilet paper and soap;
    • Emptying waste receptacles;
    • Organizing cleaning supplies.
  • Demonstrate a commitment to diversity, equity, and inclusion by valuing contributions from all team members;
  • Perform additional duties as assigned.

Qualifications
  • High School Diploma or G.E.D. preferred;
  • Prior experience in customer service or sales is advantageous;
  • Experience in cleaning or maintenance is preferred;
  • Basic computer skills are necessary.

Skills and Competencies
  • Strong communication and interpersonal skills;
  • Ability to convey the Judgment Free Zone philosophy;
  • Attention to detail with numerical accuracy;
  • Capability to follow instructions effectively;
  • Ability to work independently and collaboratively;
  • Positive demeanor and eagerness to assist others;
  • Composure in challenging situations;
  • Willingness to learn from experiences.

Work Environment & Requirements
  • Primarily indoor setting with typical exposure to light, sound, and temperature variations;
  • Must be able to frequently walk, stand, bend, and reach;
  • Ability to lift, push, pull, or carry up to 60 lbs. regularly;
  • Experience operating cleaning equipment such as vacuums and floor scrubbers;
  • Familiarity with standard cleaning products and chemicals;
  • Ability to assess and respond to behavior in the environment;
  • Effective communication skills to relay information clearly.

Nothing in this job description limits management's right to assign or reassign duties and responsibilities at any time. This description reflects management's assignment of essential functions and is subject to change.