Healthcare Customer Support Specialist

4 weeks ago

Washington, Washington, D.C., United States System One Full time

Job Summary:

We are seeking a skilled Healthcare Customer Support Specialist to join our team at System One. As a Healthcare Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met in a timely and efficient manner.

Key Responsibilities:

  • Operate on multiple computer applications to assist calls
  • Contribute towards the Center's achievement of providing exceptional customer service
  • Provide, accept and act on performance feedback from peers, business partners, leadership and customer survey results
  • Focus on and demonstrate customer-centered goals and objectives
  • Demonstrate willingness to learn and effectively apply new skills/techniques as customer expectations change
  • Complete projects in established timeframes, as deemed necessary
  • Maintain and recognize cultural differences/sensitivity
  • Accurately enrolling members in a timely manner
  • Make changes to membership records, research and resolve enrollment system discrepancies
  • Identify any abnormalities with the members plan

About System One:

System One is a leader in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. As a valued partner for our clients, we offer eligible full-time employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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