Customer Service Team Lead

3 weeks ago


El Cajon, California, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time
Job Summary

DAIKIN COMFORT TECHNOLOGIES DIST INC is seeking a highly skilled Customer Service Supervisor to lead our branch operations and ensure exceptional customer experiences.

Key Responsibilities
  • Provide guidance and direction to hourly personnel, focusing on CSRs and Clerks, to ensure seamless branch operations.
  • Monitor and enforce adherence to work processes and procedures, ensuring all employees receive necessary training.
  • Collaborate with the Branch Manager to optimize branch operations and drive business growth.
Requirements
  • Proven experience in performance metrics, process improvement, and policy enforcement.
  • Ability to adapt to changing priorities and exercise sound judgment in high-pressure situations.
  • Strong training methods and experience with Performance Management and CRM systems.
  • Excellent verbal and written communication skills.
  • Working knowledge of Microsoft Office suite.
What We Offer

A competitive salary of $58,575.00 and a dynamic work environment that values diversity and inclusion.

DAIKIN COMFORT TECHNOLOGIES DIST INC is an equal opportunity employer committed to creating a workplace that is free from discrimination and harassment.


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