Customer Service Team Lead

4 weeks ago


El Dorado Hills, California, United States V3 Electric Full time
Job Overview

V3 Electric is a leading solar company that has been recognized for its exceptional customer service and innovative training programs. We are seeking a highly skilled Customer Solutions Assistant Manager to join our team.

This role is a critical part of our customer service operations, and the successful candidate will play a key role in ensuring our customers receive the highest level of service and support.

Key Responsibilities
  • Assist in managing the customer solutions team, including hiring, training, and performance management.
  • Provide exceptional customer support, addressing and resolving complex customer issues and escalations in a timely and professional manner.
  • Identify areas for process improvements and implement solutions to enhance efficiency and customer experience.
  • Assist in generating reports on customer service metrics and performance, analyzing data to identify trends and areas for improvement.
  • Collaborate with other departments, such as Sales, Operations, and Technical Support, to ensure a seamless customer experience.
  • Develop and deliver training programs for customer solutions representatives to ensure they have the necessary skills and knowledge.
  • Ensure that customer service policies and procedures are followed consistently and updated as needed.
Requirements
  • Minimum of 2-3 years of experience in a customer service role, with at least 1-2 years in a lead or assistant management position.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficient in using customer service software and CRM systems.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Leadership skills with a focus on team development and motivation.
What We Offer
  • Competitive salary range of $52K-70K, depending on experience.
  • 401(k) plan.
  • Dental and health insurance.
  • Paid time off.
  • Vision insurance.


  • El Dorado Hills, California, United States Our Team Full time

    Job Title: Restaurant Team MemberAt Our Team, we are seeking a highly motivated and customer-focused Restaurant Team Member to join our dynamic team. As a Restaurant Team Member, you will be responsible for delivering exceptional guest experiences by providing excellent service, preparing high-quality food, and maintaining a clean restaurant environment.Key...


  • El Dorado Hills, California, United States Trek Sinclair - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative - State Farm Agent Team Member with Trek Sinclair - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You...


  • Laguna Hills, California, United States Medix Full time

    We are seeking an experienced and dynamic Call Center Supervisor to lead our dedicated team in a high-volume call center environment. This role will be pivotal in ensuring all calls are handled efficiently, appointments are scheduled or canceled smoothly, and team members are held accountable for their performance.Key Responsibilities:Lead and manage a team...


  • El Dorado Hills, California, United States STRAUCH & COMPANY Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our Green Valley Convenience store in El Dorado Hills, CA. As a key member of our sales team, you will be responsible for providing exceptional customer service, selling a variety of products, and maintaining a clean and safe...


  • El Dorado Hills, California, United States STRAUCH & COMPANY Full time

    Job DetailsJob Location: Green Valley Convenience - El Dorado Hills, CAPosition Type: Part TimeSalary Range: $17.00 - $18.00 HourlyJob Shift: AnyJob Category: RetailDescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for...


  • El Dorado Hills, California, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Store Associate. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and achieving sales goals.Key ResponsibilitiesProvide excellent customer service,...


  • El Dorado Hills, California, United States HomeGoods Full time

    About the RoleAt HomeGoods, we're on a mission to create a unique retail experience that's both exciting and supportive. As a Customer Service Associate, you'll play a vital role in bringing this vision to life.Key ResponsibilitiesProvide exceptional customer service, ensuring a positive and engaging shopping environment.Engage with customers, offering...


  • El Dorado Hills, California, United States Caliber Collision Centers Full time

    Service Center El Dorado Hills - Post St JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend...


  • El Dorado Hills, California, United States Ace Hardware Full time

    Ace Hardware Job DescriptionKey Responsibilities:Provide exceptional customer service by answering questions and greeting customers.Operate point-of-sale equipment with speed and accuracy.Process transactions, including checks and cash, and maintain a high level of accuracy.Assist with inventory management and restocking as needed.Benefits of Working at Ace...


  • El Dorado Hills, California, United States The Management Trust Full time

    The Management Trust is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service and quality administrative support to all Resort visitors.Key Responsibilities:Respond to phone inquiries using information/guidance...


  • El Dorado Hills, California, United States Murphy Oil Full time

    Job Title: National Contact Center Agent IJob Summary: Murphy USA is seeking a highly skilled National Contact Center Agent I to join our team. As a National Contact Center Agent I, you will be responsible for providing exceptional customer service to our Murphy USA sites, resolving technical issues, and escalating problems to vendors or other departments as...


  • El Dorado Hills, California, United States Massage Envy Full time

    Unlock Your Potential with Massage EnvyAre you passionate about delivering exceptional customer experiences and helping others achieve their wellness goals? As a Sales and Customer Service Associate at Massage Envy, you'll play a vital role in creating a welcoming and supportive environment for our clients.Key Responsibilities:Provide personalized service to...


  • El Dorado Hills, California, United States Samra Organization Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Support Representative. This is a unique opportunity to work from the comfort of your own home and contribute to the growth and success of our organization.Key Responsibilities:Provide exceptional customer service and support via...

  • Claims Assistant

    3 weeks ago


    El Dorado Hills, California, United States Sedgwick Full time

    Sedgwick is a company that values its employees and strives to create a culture of caring. As a Claims Assistant, you will be part of a team that prioritizes the well-being of its colleagues and provides opportunities for growth and development.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work...


  • El Dorado Hills, California, United States STRAUCH & COMPANY Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our Green Valley Carwash location.Key ResponsibilitiesProvide exceptional customer service to ensure a high degree of customer satisfaction.Maintain a clean and safe facility, adhering to company standards regarding...

  • Starbucks Barista

    4 weeks ago


    El Dorado Hills, California, United States Albertsons Full time

    About the Role:As a Barista at Albertsons, you will be responsible for providing exceptional customer service and creating a memorable experience for our customers. You will be the face of our brand, and your passion for coffee and customer satisfaction will shine through in everything you do.Key Responsibilities:Prepare and serve high-quality beverages to...


  • El Cajon, California, United States Team Kia of El Cajon Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Dealership Receptionist for nights and weekends. As the first point of contact for customers, the receptionist plays a crucial role in creating a positive and welcoming atmosphere.Key Responsibilities:Greet and assist customers in a friendly and professional...

  • Call Center Team Lead

    4 weeks ago


    El Segundo, California, United States InterDent Service Corporation Full time

    Job Title: Team Lead, Call CenterAt InterDent Service Corporation, we are seeking a highly skilled and experienced Team Lead to join our Call Center team. As a Team Lead, you will play a critical role in supporting senior call center management and driving operational excellence.Key Responsibilities:Support senior call center management in achieving...


  • El Dorado Hills, California, United States Blue Shield of CA Full time

    About the RoleWe are seeking a highly skilled IT Service Management Specialist to join our team at Blue Shield of CA. As an IT Service Management Specialist, you will be responsible for coordinating and working in partnership with the business and IT Business Owners to deliver high-quality IT services.Key ResponsibilitiesCoordinate and work in partnership...


  • El Dorado Hills, California, United States Woodmont Real Estate Services Full time

    Job SummaryWoodmont Real Estate Services is a leading asset and property management company, offering over 50 years of experience managing a diverse portfolio of commercial and multifamily properties in Northern California. We're known for our hands-on management approach, marketing expertise, and in-depth knowledge of submarkets throughout the region.We're...