Customer Service Team Lead
4 weeks ago
V3 Electric is a leading solar company that has been recognized for its exceptional customer service and innovative training programs. We are seeking a highly skilled Customer Solutions Assistant Manager to join our team.
This role is a critical part of our customer service operations, and the successful candidate will play a key role in ensuring our customers receive the highest level of service and support.
Key Responsibilities- Assist in managing the customer solutions team, including hiring, training, and performance management.
- Provide exceptional customer support, addressing and resolving complex customer issues and escalations in a timely and professional manner.
- Identify areas for process improvements and implement solutions to enhance efficiency and customer experience.
- Assist in generating reports on customer service metrics and performance, analyzing data to identify trends and areas for improvement.
- Collaborate with other departments, such as Sales, Operations, and Technical Support, to ensure a seamless customer experience.
- Develop and deliver training programs for customer solutions representatives to ensure they have the necessary skills and knowledge.
- Ensure that customer service policies and procedures are followed consistently and updated as needed.
- Minimum of 2-3 years of experience in a customer service role, with at least 1-2 years in a lead or assistant management position.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficient in using customer service software and CRM systems.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Leadership skills with a focus on team development and motivation.
- Competitive salary range of $52K-70K, depending on experience.
- 401(k) plan.
- Dental and health insurance.
- Paid time off.
- Vision insurance.
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