Staffing Coordinator

1 week ago

Fernandina Beach, Florida, United States Senior Living Communities Full time
Job Summary:

We are seeking a highly skilled and detail-oriented Staffing Coordinator to join our team at Senior Living Communities. As a Staffing Coordinator, you will play a critical role in representing the agency as a frontline customer service liaison between patients/clients and caregivers.

Key Responsibilities:
  • Represent the agency as a frontline customer service liaison between patients/clients and caregivers.
  • Ensure that the skills of the caregiver assigned to each case are appropriately matched to the needs of the patient/client.
  • Consistently assign the same caregiver to each patient/client whenever possible.
  • Schedule only the amount, frequency, and duration of services identified in the plan of care.
  • Maintain a standardized weekly schedule for all active patient/clients and document daily schedule changes.
  • Validate caregiver documentation against schedules and reconcile any discrepancies.
  • Create and update active patient/client and caregiver lists weekly.
Principal Duties and Essential Functions:
  • Knowledge of and support for the agency's philosophy, purpose, mission, goals, and policies.
  • Service the needs of patients/clients, conferring with the Care Coordinator Supervisor for direction and offering cases to qualified staff.
  • View patients/clients and/or their families as the primary customers of all scheduling activities.
  • Focus on meeting the needs of patients/clients and caregivers.
  • Follow the agency's approved standardized process when scheduling patient/client care.
  • Maintain complete and accurate patient/client schedules.
  • Validate caregiver documentation against schedules and reconcile any discrepancies.
  • Make staffing changes in accordance with agency policy.
  • Participate in the hiring of caregivers.
Other Duties and Responsibilities:
  • Knowledge of and support for the agency's philosophy, purpose, mission, goals, and policies.
  • Report for work on time and prepared to assume duties.
  • Adhere to agency dress code.
  • Record work accurately.
  • Follow policy for reporting in sick.
  • Leave for meal breaks on time and return on time.
  • Vary work schedule to meet agency needs.
  • Work overtime when requested.
  • Schedule all time off with supervisory approval.
  • Attend and participate in meetings.
  • Respond to and manage complaints in a professional and timely manner.
  • Follow standard precautions and infection control procedures.
  • Adhere to agency policy, procedure, and processes.
  • Use proper body mechanics.
  • Perform all duties as assigned.
Competencies:
  • Technical Skills: Demonstrated current and ongoing competence in tasks assigned.
  • Communication: Demonstrates an ability to effectively and regularly transfer information to necessary parties.
  • Initiative: Self-motivated and personally competitive, with a desire to achieve for the good of the company and team.
  • Flexibility: Ability to quickly adapt to changing conditions.
  • Interpersonal Skills: Focuses on solving conflict, not blaming, and listens to others without interrupting.
  • Teamwork: Balances team and individual responsibilities, encourages others, and asks for help when needed.
  • Professionalism: Ensures product is delivered on time and is of the highest quality.
  • Ethics: Treats people with respect, keeps commitments, and inspires the trust of others.
Physical Demands, Work Environment, and Expected Hours of Work:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk, and/or hear.
  • Lift or carry weight up to 25 lbs.
  • May be exposed to minimal to moderate noise.
  • May be required to work extended periods of time at a computer terminal.
  • May encounter difficult situations, including contact with mentally ill and deceased residents.
Education and Experience Requirements:

High School Diploma or GED.

One (1) year data entry, computer-related experience, or clerical and systems experience, preferably in a healthcare environment.

Knowledge, Skills, and Abilities Required:
  • Demonstrated data entry ability with attention to detail, speed, and accuracy.
  • Organizational, teaching, human resource, management skills.
  • Ability to work under time pressure.
  • Ability to work in a fast-paced environment and to prioritize, organize, and manage multiple priorities.
  • Proficient in Microsoft Office suite and the ability to quickly master new software applications.

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