Office Administrator

2 weeks ago


Fernandina Beach, Florida, United States Diversified Logistics Full time

Position Overview

The Front Desk Receptionist is accountable for managing the overall front office functions and daily operations at Diversified Logistics Management, LLC (DLM). This role also provides support to the affiliated companies under the DLM umbrella, including Southeast Unloading, First Coast Pallet, and Triple C Enterprises.

Key Responsibilities

  • Manage incoming calls through a multi-line phone system, ensuring effective communication flow among executive and support staff while addressing any technical issues promptly.
  • Oversee administrative functions, including mail distribution, travel arrangements, data entry, and procurement of office supplies, ensuring all tasks are completed efficiently.
  • Deliver exceptional customer service by addressing inquiries and resolving issues from customers, employees, and vendors.
  • Maintain a professional reception area, ensuring a welcoming environment for visitors.
  • Supervise office layout and cleanliness, ensuring a conducive work environment.
  • Handle daily facilities operations, including the maintenance of office equipment and supplies.
  • Negotiate and manage the procurement of office supplies and equipment in alignment with company policies.
  • Coordinate staffing schedules for local operational sites as needed.
  • Oversee recycling and document shredding processes to ensure compliance with company standards.
  • Participate in special projects and perform additional duties as assigned.

Skills and Qualifications

  • Exceptional customer service and communication skills.
  • Proficient in handling phone systems and mail processes.
  • Strong organizational and planning abilities.
  • Professional demeanor and appearance.
  • Competent in Microsoft Office and other relevant software.
  • Ability to lift 15-20 lbs. as required.

Education and Experience

  • Preferred degree or equivalent experience in a related field.
  • Three to five years of administrative experience.
  • Familiarity with QuickBooks is advantageous.

Competencies

  • Customer Service Orientation: Committed to serving others and resolving issues effectively.
  • Problem Solving: Capable of identifying and addressing challenges efficiently.
  • Interpersonal Skills: Maintains confidentiality and is open to new ideas.
  • Effective Communication: Clearly articulates ideas and information to all levels of personnel.
  • Planning and Organization: Prioritizes tasks and manages time effectively.
  • Quality Control: Ensures accuracy and thoroughness in all work.
  • Adaptability: Adjusts to changes in a dynamic work environment.
  • Dependability: Consistently punctual and responsive to management direction.
  • Safety Awareness: Promotes and adheres to safety procedures.

Requirements

  • Successful completion of pre-employment screenings.
  • Verification of eligibility to work in the U.S.
  • Basic proficiency in English reading, writing, and mathematics.

This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities and tasks that may be assigned.


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