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Account Executive

2 months ago

Orlando, Florida, United States Czarnowski Full time
About the Role

Czarnowski Collective is seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for delivering exceptional customer marketing programs, developing and producing outstanding events for our clients' trade show programs, sales meetings, and private events.

Key Responsibilities
  • Client Relationship Management: Serve as the primary point of contact between Czarnowski and our clients for all project deliverables and foster effective working relationships with colleagues at all levels.
  • Project Management: Utilize Microsoft Office Suite and all Czarnowski systems to efficiently interact with internal and external teams and prepare client correspondence, proposals, and presentations.
  • Estimating and Financial Management: Engage and communicate with estimating teams and support services to create show services-specific estimates and reformat existing estimates.
  • Timeline and Schedule Management: Develop timelines, schedules, and project plans, communicate action items to project teams, and monitor adherence to deadlines.
  • Operational Knowledge: Possess strong operational knowledge of Czarnowski systems, tools, and processes related to project workflow to manage workload efficiently and effectively.
  • Collaboration and Communication: Collaborate with Czarnowski operational and on-site departments and personnel to ensure timely completion of project deliverables, manage required show services, and schedule installation and dismantle labor for your projects.
  • Financial Management: Manage approval processes and ensure all solutions comply with show-specific rules and regulations.
  • Issue Resolution: Proactively identify and address project-related issues, collaborating with relevant stakeholders to develop appropriate resolutions.
  • Communication: Respond promptly to all internal and client-related communications, at minimum, acknowledging receipt within 24 hours.
Financial Responsibilities
  • Forecasting: Assist with forecasting client financial activity with Czarnowski on a 12-month rolling calendar.
  • Project Information Management: Maintain and update project information, including financials, within Czarnowski systems.
  • Change Order Management: Manage project change orders, ensuring cost-related approvals are documented and communicated with relevant stakeholders.
  • Cost Review and Reconciliation: Review and reconcile estimated costs with actual incurred costs, providing detailed reports to project teams along with recommendations for proposed invoice amounts.
  • Profit Margin Management: Maintain and ensure target profit margins, evaluated per project and on an annual basis.
  • Estimating Adjustments: Review, recommend, and implement estimating adjustments to recurring projects based on historical (incurred) financial data to maintain target profit margins.
  • Invoice Review: Review all estimates and invoice drafts for accuracy prior to submitting to clients.
  • Client Billing: Understand client-specified billing procedures and AP/Procurement specific client contacts to submit invoices and resolve unpaid invoices in a timely manner.
About You
  • Experience: 3+ years of client-facing experience in a conference/exhibit/trade show/event marketing agency.
  • Skills: Passionate about working with people, ability to quickly develop a rapport with clients.
  • Personal Qualities: Pro-active self-starter, entrepreneurial, and creative solutions-oriented.
  • Adaptability: Adaptable, open-minded, and receptive to feedback and able to adjust in real-time.
  • Travel: Comfort in new environments and scenarios, willingness to travel.
  • Communication: Collaborative, comfortable presenting and receiving information in a group setting.
  • Professionalism: Respectful, thoughtful, courteous, and able to maintain a professional demeanor under pressure.
  • Organizational Skills: Organized, articulate, detail-oriented, and an effective communicator.
  • Technical Skills: Technologically savvy, comfortable using a wide variety of programs, software, and applications.
Preferred Experience
  • Leadership Experience: Experience in working with large, multi-faceted teams in a leadership and/or supporting role.
  • Complex Information Management: Demonstrated ability to interpret complex, often conflicting information, reorganize, and distribute to appropriate teams clearly in written and verbal formats.
  • Education: BA/BS degree or equivalent of relevant work experience.