Regional Service Manager
7 days ago
**Job Summary:**
We are seeking an experienced Regional Service Manager to lead our Ontario, California branch. As a key member of our team, you will be responsible for managing customer relationships, supervising field service technicians, and ensuring the quality of our services.
**Key Responsibilities:**
• Manage customer special needs and projects to ensure exceptional service delivery
• Supervise and mentor field service technicians to maintain high standards of work quality and professionalism
• Collaborate with the dispatch team to optimize technician schedules and maintain effective communication between the office and field
• Conduct regular performance evaluations and provide coaching to improve technician skills and productivity
• Review and approve timesheets for hourly employees to ensure accurate payroll processing
• Develop and maintain a deep understanding of contractual agreements, operational parameters, and warranty obligations
• Maintain accurate inventory levels on trucks and in warehouses to ensure seamless service delivery
• Ensure compliance with safety standards, policies, and procedures to protect our team members and customers
**Requirements:**
• 5+ years of recent management experience in a service-related industry
• Proven track record of managing a profit and loss, budgeting, and forecasting
• Proficiency in Microsoft Office, including Excel
• Experience in sales building, including cold call selling
• Valid driver's license and clean driving record
• Excellent written and verbal communication skills
• Strong customer service skills and a customer-centric approach
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