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Route Service Manager

2 months ago

Ontario, California, United States UniFirst Full time

About the Role:

The Route Service Manager will be responsible for overseeing the recruitment, training, and development of a team of Route Service Representatives and Route Service Supervisors. This individual will build strong relationships with customers and elevate the team's level of achievement in customer satisfaction.

Key Responsibilities:

  • Recruit, train, and develop a team of Route Service Representatives and Route Service Supervisors
  • Build strong relationships with customers to drive customer satisfaction and loyalty
  • Collaborate closely with location management teams to provide exceptional customer service and product programs
  • Negotiate customer contract renewals to drive business growth

Requirements:

  • High School Diploma or GED; Bachelor's degree preferred
  • Prior customer service experience
  • Ability to problem-solve and handle various customer service situations
  • Ability to negotiate, train, coach, and lead a team
  • Strong computer proficiency (MS Office)
  • Excellent verbal and written communication skills
  • 21 years of age
  • Valid non-commercial driver's license in the state of residence
  • Must meet pre-employment DOT physical requirements
  • Physically capable of lifting up to 50 pounds

Benefits and Perks:

  • 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses

About UniFirst:

UniFirst is an international leader in the garment services industry, employing over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We are a rapidly growing company offering significant avenues for personal development and growth. Our unique family culture provides a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.