Retention Specialist

2 days ago


Myrtle Beach, South Carolina, United States Massage Envy Full time
About the Role

We're seeking a skilled Retention Specialist to join our team at Massage Envy Myrtle Beach. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Provide outstanding customer service and build strong relationships with clients
  • Promote the value of Total Body Care by educating clients on new services and selling the Massage Envy Wellness Program
  • Lead efforts to retain and engage members through interactions with existing and potential clients
  • Plan and implement events to promote products, memberships, and wellness services
What We Offer
  • Competitive base pay of $14/hour plus bonuses and commissions
  • Employer-paid healthcare, including medical, dental, and vision plans
  • Matching 401(k) plan
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 25-40% off all products
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with clients
  • Supporters of total body care with a general knowledge of massage and skin care services
Why Join Us?
  • Trained leadership that is invested in your success
  • Award programs (like Manager of the Year)
  • A caring community that strives to celebrate individuality and share knowledge

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