Member Retention Specialist
1 week ago
We're seeking a highly motivated and customer-focused individual to join our team as a Member Retention Specialist. As a key member of our team, you will play a critical role in delivering an exceptional experience for our clients and driving the growth of our member base.
Key Responsibilities- Provide outstanding customer service and ensure that every client feels valued and understood.
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging home-care retail purchases.
- Lead the location efforts to retain and engage members through interactions with existing and potential members.
- Plan, develop, implement, and organize events inside and out of the clinic that promote products, memberships, and wellness services.
- Competitive base pay of $14/hour plus bonuses and commissions.
- Employer-paid healthcare, including medical, dental, and vision plans.
- Matching 401(k) plan.
- Paid time off for full-time employees.
- Employee referral bonus program.
- Employee Assistance Program.
- A flexible schedule for a better work-life balance.
- In-depth product and service training.
- A free massage, skincare, or stretch service each month.
- 25-40% off all products.
- High school diploma (or equivalent) and previous retail or sales experience (preferred).
- Critical thinking skills with excellent math and computer skills and the ability to multitask.
- Great people skills and the ability to establish positive relationships with guests.
- Supporters of total body care with a general knowledge of massage and skin care services.
At Massage Envy, we're committed to delivering an exceptional experience for our clients and growing our member base. We're a team of experienced professionals who share a passion for helping others feel their best. If you're ready to join a growing community with a caring culture, we can't wait to meet you.
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North Myrtle Beach, South Carolina, United States Massage Envy Full time{"title": "Member Retention Specialist", "description": "OverviewAt Massage Envy Myrtle Beach, we're passionate about helping others achieve their wellness goals. As a Member Retention Specialist, you'll play a key role in delivering exceptional customer experiences and growing our member base.Perks & PayCompetitive base pay of $14/hour plus bonuses and...
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North Myrtle Beach, South Carolina, United States Massage Envy Full timeAbout the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Member Retention Specialist. As a key member of our team, you will play a vital role in delivering exceptional client experiences and driving membership growth.Key ResponsibilitiesProvide outstanding customer service and ensure every client feels valued and...
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