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Director, Center for Retention Services

1 month ago

Daytona Beach, Florida, United States Bethune-Cookman University Full time
Job Summary

The Director of Retention Services is a key leadership position responsible for developing and implementing retention initiatives to ensure student success. This role leads a team of retention specialists to provide academic support services to students through graduation.

Key Responsibilities
  • Collaborate with the Executive Director to evaluate current retention activities and recommend strategies to increase student retention and graduation rates.
  • Develop and implement a comprehensive retention plan that aligns resources to achieve retention goals.
  • Track and analyze retention and attrition data to identify trends and potential solutions.
  • Supervise staff and oversee the management of the Retention Center.
  • Coordinate and oversee academic advising to returning students in the retention cohort.
  • Support recruitment and retention functions by communicating with potential students and referring them to available student support services.
  • Manage a learning support lab for students needing assistance with challenging courses.
  • Organize retention-related activities for at-risk students as needed.
  • Collaborate with faculty and staff to resolve student issues regarding retention.
  • Provide case conferences with staff and guidance for at-risk students to develop and implement an Academic Plan for student success.
  • Collaborate with Financial Aid and the Student Success Coaching team regarding students' Satisfactory Academic Progress (SAP) process.
  • Remain current with programs nationwide to identify best policies, practices, and procedures.
Requirements
  • Bachelor's degree in a relevant field; Master's preferred.
  • At least five years of experience in retention and/or academic advising, with supervisory experience.
  • Knowledge of quantitative and qualitative research and assessment methods.
  • Knowledge of student learning and program outcomes evaluation.
  • Advanced knowledge of Jenzabar admission, registration, and advising modules.
  • Excellent computer skills, including Microsoft Office, Word, Excel, and Access.
  • Excellent communication and interpersonal skills.
  • Ability to maintain a calm, professional demeanor in the face of competing demands and external pressures.

Bethune-Cookman University is an equal opportunity employer and does not discriminate on the basis of race, color, national and ethnic origin, sex, retaliation, marital status, religion, or disability.