Customer Retention Specialist

4 weeks ago


Deerfield Beach, Florida, United States Stericycle Full time
Job Summary

Under the supervision of a manager, this role is responsible for retaining customers who are at risk of cancellation or have requested service termination with Stericycle.

Key Responsibilities
  • Identify and engage with customers who are at risk of cancellation or have requested service termination.
  • Develop and implement strategies to retain customers and prevent service termination.
  • Collaborate with internal teams to resolve customer issues and concerns.
  • Provide exceptional customer service and support to ensure customer satisfaction.
  • Monitor and analyze customer data to identify trends and areas for improvement.
Requirements

This position requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team. The ideal candidate will have a strong understanding of customer service principles and practices, as well as experience working in a sales or customer-facing role.



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