Guest Services Representative

1 week ago

Kansas City, Missouri, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at BMW of Kansas City South. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests and providing administrative support through accurate recording of customer traffic and production of reports with critical sales process metrics.

Key Responsibilities
  • Perform opening and closing Guest Services procedures
  • Answer incoming phone calls in a courteous, prompt, and professional manner
  • Direct phone calls to the appropriate person
  • Take accurate messages
  • Direct customers to the appropriate person or department
  • Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
  • Track and filter all incoming calls and take messages
  • Communicate effectively with Guest Services Manager and Greeters
  • Reconcile/updates data entry with dealership software
  • Produce Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guest Services reports)
  • Walk around the showroom hourly to offer refreshments to guests
  • Provide a warm, positive, and happy environment for Guests, their children, and fellow teammates
  • Help maintain a clean and comfortable environment (monitor facility)
  • Provide new hire Customer Management training when requested
  • Maintain CSI at or above Company standards
  • Maintain an organized, clean, and safe work area
  • Participate in required training
  • Record all hours worked accurately in company timekeeping system
  • Follow Safeguards rules and regulations
  • Demonstrate the Company's Core Values
  • Comply with Company policies and procedures
  • Observe all Federal, State, Local, and Company safety rules and regulations in the performance of duties
Requirements
  • Previous customer service experience desired
  • Excellent interpersonal, communication, and organizational skills required
  • Intermediate skills in Microsoft Office Products
  • Ability to learn Dealership Management System and web-based applications utilized in operations
  • Ability to understand and follow instructions
  • Ability to communicate effectively with customers and company personnel
Core Values

We are committed to the following core values:

  • Servant Leadership: We put the needs of others before our own, because to serve people is to value them.
  • Teamwork through Trust & Respect: Diversity is strength, and when we trust and respect one another, we can work as a team to achieve at a high level.
  • Integrity: We are honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law.
  • Commitment to Customer Enthusiasm: Every day, we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
  • Passion for Winning: Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
  • Accountability at All Levels: Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
  • Commitment to Continuous Improvement: Every day, we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

  • Guest Service Representative

    1 week ago

    Kansas City, Missouri, United States Springhill Suites Kansas City Plaza Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at Springhill Suites Kansas City Plaza. As a Guest Service Representative, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.Key Responsibilities:Provide warm and welcoming...

  • Guest Service Representative

    4 weeks ago

    Kansas City, Missouri, United States KMG Hotels Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at SpringHill Suites by Marriott at World's of Fun. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Guest Services Representative

    3 weeks ago

    Kansas City, Missouri, United States HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS Full time

    Job Title: Guest Services RepresentativeWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Hampton Inn & Suites Kansas City Downtown-Crossroads. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and...

  • Guest Services Representative

    3 weeks ago

    Kansas City, Missouri, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Hendrick Automotive Group. As a Guest Services Representative, you will be responsible for providing exceptional customer service, ensuring a positive and welcoming experience for our guests, and supporting the sales and service teams in...

  • Guest Service Representative

    3 weeks ago

    Kansas City, Missouri, United States Springhill Suites Kansas City Plaza Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Springhill Suites Kansas City Plaza. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Guest Service Representative

    1 month ago

    Kansas City, Missouri, United States Raymond Management Full time

    Welcome to Raymond Management Company, where we pride ourselves on our strong, team-based culture. Our hotel is part of a portfolio of award-winning hotels across the U.S., and we're committed to providing exceptional service to our guests. As a Guest Service Representative, you'll be the face of our hotel, providing information to guests about the local...

  • Guest Service Representative

    4 weeks ago

    Kansas City, Missouri, United States Raymond Management Full time

    Welcome to Raymond Management Company, where we pride ourselves on our strong, team-based culture. Our hotel is part of a portfolio of award-winning hotels across the U.S., and we're committed to providing exceptional service to our guests. As a Guest Service Representative, you will be responsible for providing information to guests about the local area,...

  • Guest Service Representative

    4 weeks ago

    Kansas City, Missouri, United States Raymond Management Full time

    **About Us**We are a dynamic and team-oriented hotel company, Raymond Management, where we value our teammates and strive to provide exceptional guest experiences.**Job Summary**We are seeking a skilled Guest Service Representative to join our Front Desk team. As a key member of our team, you will be responsible for promoting our 100% Satisfaction Guarantee,...

  • Guest Service Representative

    3 weeks ago

    Kansas City, Missouri, United States Raymond Management Full time

    **About Us**We are a dynamic and growing hotel company, Raymond Management, dedicated to providing exceptional guest experiences. Our team-based culture is built on respect, appreciation, and a commitment to excellence.**Job Summary**We are seeking a highly motivated and customer-focused Guest Service Representative to join our front desk team. As a key...

  • Guest Services Representative

    2 weeks ago

    Kansas City, Missouri, United States HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Hampton Inn & Suites Kansas City Downtown-Crossroads. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide...

  • Guest Services Representative

    4 days ago

    Kansas City, Missouri, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Hendrick Automotive Group. As a key member of our sales department, you will be responsible for providing exceptional customer service, ensuring a positive and welcoming environment for our guests, and supporting the administrative functions of...

  • Guest Services Representative

    3 days ago

    Kansas City, Missouri, United States Habitat for Humanity of Kansas City Full time

    Job SummaryAs a Guest Services 1 Representative at Habitat for Humanity of Kansas City, you will play a vital role in supporting our mission of building homes, communities, and hope through affordable housing solutions. You will represent our organization by interacting with guests, donors, and volunteers in our retail store.ResponsibilitiesParticipate in...

  • Guest Service Representative

    1 month ago

    Kansas City, Missouri, United States Raymond Management Full time

    We are a dynamic and growing hospitality company, Raymond Management, that values a strong, team-based culture where teammates appreciate and respect each other. Our culture, combined with our quality product and focus on serving guests makes our hotel an outstanding place to work.Our hotel is part of a portfolio of award-winning hotels across the U.S.,...

  • Guest Services Representative

    3 weeks ago

    Kansas City, Missouri, United States Habitat for Humanity of Kansas City Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Guest Services 2 Representative to join our team at Habitat for Humanity of Kansas City. As a key holder, you will be responsible for ensuring the smooth operation of our retail store, interacting with guests, and leading a team of volunteers.ResponsibilitiesConduct cycle counts to ensure...

  • Guest Services Representative

    3 weeks ago

    Kansas City, Missouri, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at BMW of Kansas City South. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests, providing administrative support, and maintaining accurate records of customer traffic...

  • Guest Services Representative

    2 days ago

    Kansas City, Missouri, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at BMW of Kansas City South. As a key member of our sales department, you will be responsible for providing exceptional guest experiences, ensuring a friendly and receptive environment, and supporting administrative functions.Key...

  • Guest Services Representative

    1 week ago

    Kansas City, Missouri, United States HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Hampton Inn & Suites Kansas City Downtown/Crossroads. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.About the RoleProvide...

  • Guest Services Representative Event Staff

    3 weeks ago

    Kansas City, Missouri, United States NASCAR Full time

    Job Title: Guest Services Representative Event StaffWe are seeking enthusiastic and friendly individuals to join our team as Guest Services Representatives at Kansas Speedway. As a Guest Services Representative, you will be responsible for handling front-facing duties, interacting with guests, and providing exceptional customer service.Key...

  • Guest Services Representative

    1 week ago

    Kansas City, Missouri, United States Habitat for Humanity of Kansas City Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Guest Services 2 Representative to join our team at Habitat for Humanity of Kansas City. As a key member of our retail store team, you will play a crucial role in supporting our mission to provide affordable housing and critical home repair solutions to families in our...

  • Lead Guest Services Representative

    2 days ago

    Kansas City, Missouri, United States Pilot Company Full time

    Job Title: Lead Guest Services RepresentativePilot Company is a leading travel center network with over 30,000 team members and 750 retail and fueling locations across 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...