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Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at SourcePro Search, LLC. The ideal candidate will have a strong background in computer hardware and software, with a minimum of 2 years of experience in providing support to end users.
The Technical Support Specialist will be responsible for providing desk-side computer support, including hardware and software assistance, to end users. This will involve troubleshooting hardware and software issues, installing PC and peripheral equipment, and providing technical support and service to employees and clients.
The successful candidate will have excellent verbal and written skills, strong organizational skills, and be self-motivated, detail-oriented, and able to work quickly and accurately. They will also have strong customer service skills and be able to build relationships with business professionals.
The Technical Support Specialist will work closely with the IT team to ensure that all technical issues are resolved in a timely and efficient manner. They will also be responsible for maintaining inventory of hardware devices, handling onboarding and offboarding of employees, and participating in firm-wide roll-outs.
Key Responsibilities:
- Provide desk-side computer support, including hardware and software assistance, to end users.
- Troubleshoot hardware and software issues, including network connectivity issues, hard drive and display failures, and printer problems.
- Install PC and peripheral equipment, including desktops, laptops, Wyse terminals, printers, and mobile devices.
- Provide technical support and service to employees and clients, including training on appropriate use of hardware and software.
- Maintain inventory of hardware devices, including laptops, desktops, monitors, and mobile devices.
- Handle onboarding and offboarding of employees, including training on appropriate use of hardware and software.
- Participate in firm-wide roll-outs, including pre- and post-migration support.
- Monitor ticket queue, document problem resolution, and work to ensure appropriate knowledge transfer to other technicians.
Requirements:
- Minimum 2 years of experience providing support to end users, troubleshooting hardware and software issues, and installing PC and peripheral equipment.
- ComptTIA A+ or equivalent certification.
- Excellent verbal and written skills.
- Strong organizational skills.
- Self-motivated, detail-oriented, and able to work quickly and accurately.
- Strong customer service skills and ability to build relationships with business professionals.
