Technical Support Specialist

3 days ago

Boston, Massachusetts, United States Federal Home Loan Bank of Boston Full time
Technical Support Specialist

At the Federal Home Loan Bank of Boston, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in maintaining an optimal end-user computing environment at the Bank.

Key Responsibilities:
  • Provide effective and efficient incident and problem management in the ITIL framework to support the Bank's users.
  • Responsible for Bank-wide installation and support of all Bank-approved PC software and hardware, including Windows operating systems, Microsoft Office, and other office automation tools.
  • Maintain consistency in the Bank's user-computing environment between the Bank's main office and its business continuity site.
  • Document procedures and 'how-to' documents to benefit end-users' computing needs as well as technical documentation within the User Support team.
  • End-user training on supported software packages, operating systems, desktops, laptops, and mobile devices.
  • Perform basic telecom tasks as assigned to assist the Telecom Admin, including resetting telecom passwords, assisting with user moves/adds/changes, and acting as a backup for Telecom daily tasks.
  • Perform basic networking tasks as assigned to assist the networking group, including resetting users' passwords, enabling locked-out accounts, and helping users to change and synchronize passwords.
  • Responsible for assisting with the patching of all the Bank's on-network desktop and laptop computers, assisting the group in maintaining a minimum of 95% plus compliance each month.
  • Responsible for the updating and maintenance of the PC, laptop, and mobile device endpoint security, including antivirus, malware, and encryption of data.
  • Maintain professional relationships with employees at all levels, consultants, vendors, and other agencies within and outside the Bank.
Requirements:
  • High School Diploma is required. Additional education or certifications are attractive.
  • 1-2 years' minimum experience with desktop and mobile software applications, Microsoft Windows Operating Systems, including Apple iOS and Android mobile platforms.
  • Basic Microsoft Office (Excel, Word) skills are needed for this job function.
  • Demonstrated experience with computer network & client configuration.
  • Current or prior experience in a customer service role is strongly preferred.
  • Experience in a financial services business, transaction-oriented environment helpful, but not required.
What We Offer:
  • A dynamic and collaborative work environment.
  • Opportunities for career development and growth.
  • Robust benefits package.
  • A work-life balance that supports your well-being.

We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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