Technical Support Specialist

4 weeks ago


Boston, Massachusetts, United States Federal Home Loan Bank of Boston Full time
Technical Support Specialist Job Description

About the Role:

The Federal Home Loan Bank of Boston is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in maintaining an optimal end-user computing environment at the Bank.

Key Responsibilities:

  • Provide effective and efficient incident and problem management in the ITIL framework to support the Bank's users.
  • Responsible for Bank-wide installation and support of all Bank-approved PC software and hardware.
  • Maintain consistency in the Bank's user-computing environment between the Bank's main office and its business continuity site.
  • Document procedures and 'how-to' documents to benefit end-users' computing needs.
  • End-user training on supported software packages, operating systems, desktops, laptops, and mobile devices.
  • Perform basic telecom tasks as assigned to assist the Telecom Admin.
  • Perform basic networking tasks as assigned to assist the networking group.
  • Responsible for assisting with the patching of all the Bank's on-network desktop and laptop computers.
  • Responsible for the updating and maintenance of the PC, laptop, and mobile device endpoint security.

Requirements:

  • High School Diploma required; additional education or certifications attractive.
  • Minimum 2 years' experience with desktop and mobile software applications, Microsoft Windows Operating Systems, and Apple iOS and Android mobile platforms.
  • Basic Microsoft Office (Excel, Word) skills required.
  • Demonstrated experience with computer network & client configuration.
  • Current or prior experience in a customer service role strongly preferred.

Why Join Our Team:

The Federal Home Loan Bank of Boston is committed to building and sustaining a diverse workforce that reflects the communities we serve. As an Equal Opportunity Employer, we strongly encourage applicants from every ethnicity, color, religion, gender, age, national origin, disability, veteran or parental status, and sexual orientation.



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