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Customer Service Representative

2 months ago

Covina, California, United States Taymax Group Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities

  • Customer Service
    • Provide a superior level of customer service to members, prospective members, and guests.
    • Respond to member questions and concerns in a timely and professional manner.
  • Front Desk Operations
    • Handle all front desk related activities, including checking members into the system, taking prospective members on tours, and signing up new members.
    • Assist the Club Manager in counting out the drawer as needed.
  • Account Management
    • Facilitate needed updates to member's accounts.
  • Cleaning and Maintenance
    • Assist in maintaining the neatness and cleanliness of the club.
    • Complete daily assigned tasks within the first hour of your shift.
    • Help complete priority cleaning list each day.
    • Complete walk-around and bathroom checks periodically.

Requirements

  • Education
    • High School diploma/GED equivalent required.
  • Skills
    • Customer service background preferred.
    • Basic computer proficiency.
    • Punctuality and reliability are a must.
    • Ability to work independently as well as part of a team.
    • A positive, upbeat attitude and a passion for fitness and health.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.

Equal Opportunity Employer

Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives.