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Customer Service Ambassador
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Gold's Gym - SoCal. As a key member of our front-line team, you will be responsible for providing exceptional service to our members, ensuring a positive and engaging experience at our clubs.
Key Responsibilities- Member Engagement: Greet and check in all members, ensuring a warm and welcoming atmosphere at our clubs.
- Phone and Correspondence: Answer phones in a courteous and professional manner, handling correspondence and resolving member inquiries in a timely and efficient manner.
- Membership Sales and Retention: Set up new memberships, sell retail products, and promote personal training packages to drive revenue growth and member retention.
- Club Maintenance: Assist with daily club maintenance, ensuring a clean and well-organized reception area and overall club environment.
- Guest Tours and Outreach: Conduct guest tours, perform outreach, and promote our clubs to potential members.
- Certifications and Skills: Current CPR Certification, excellent customer service skills, effective communication, and basic accounting principles, cash processing, and computer skills.
- Personal Qualities: Positive, upbeat, and outgoing attitude, passion for hospitality and excellence, ability to work in a dynamic and fast-paced environment, and a willingness to learn and grow.
- Benefits Package: Comprehensive benefits package, including 401k, medical, vision, and dental insurance.
- Professional Development: Opportunities for growth and development within the company, including leadership development and training programs.
- Work-Life Balance: Flexible scheduling and a supportive work environment that promotes work-life balance.
We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Gold's Gym - SoCal.
