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Customer Service Representative

2 months ago

Covina, California, United States Bliss Car Wash Full time
Job Description

**Job Summary:**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Bliss Car Wash. As a key member of our team, you will be responsible for providing exceptional customer service, sales, and operational support to ensure a positive experience for our guests.

Key Responsibilities:

  • Customer Service:
    • Greet and create a positive first impression for all guests.
    • Educate guests on our services, upgrades, and membership packages.
    • Ensure all vehicles are loaded correctly and safely onto the conveyor.
    • Prep the vehicle within company guidelines.
    • Maintain a safe and clean work area.
  • Sales:
    • Offer and sell Bliss Monthly Unlimited Wash Memberships.
    • Offer and sell Bliss Single Wash Packages as well as Upgrades.
  • Operational Support:
    • Perform after-hours site cleaning by following schedule.
    • Maintain high standards of personal appearance and grooming.
    • Ability to follow directions and make decisions consistent with job functions.
    • Follow company safety protocol.

Requirements:

  • Experience:
    • CUSTOMER SERVICE - Retail, guest service industry, fast food or car wash preferred.
    • SALES - Prior sales experience is required.
  • Knowledge:
    • Ability to maintain the highest level of customer service.
    • Flexibility to adapt to a variety of situations.
    • Ability to improve through training.
  • Work Schedule:
    • Full-time & part-time.
    • Ability to work site hours as well as after hours.
  • Language Skills:
    • Ability to communicate in English.
  • Physical Demands:
    • Excellent physical mobility.
    • Able to lift up to 50lbs.
    • Work outdoors with the ability to stand & walk for extended periods of time.
  • Working & Environmental Conditions:
    • Works mainly outdoors and at times indoors.
    • Exposure to fumes from vehicles, equipment, and cleaning solvents.
    • Loud noises and vibration exposure.

What We Offer:

  • Benefits:
    • $500 Sign on Bonus.
    • Full Time / Part Time.
    • Holiday Pay.
    • Hourly Plus Commission and Incentives.
    • Medical, Dental, Vision, Critical Illness & Accident Insurance Plans.
    • 401k with Employer Matching.
    • FREE weekly car washes.
    • Growth opportunity within the Bliss family.
  • Work Environment:
    • Bliss Car Wash is an Equal Opportunity Employer.
    • We are committed to creating a positive and inclusive work environment.