Front Office Team Lead

2 weeks ago


Hilo, Hawaii, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time
Front Office Supervisor Job Description

The Grand Naniloa Hotel Hilo - a DoubleTree by Hilton is seeking a skilled Front Office Supervisor to join our team. As a key member of our front desk operations, you will play a vital role in ensuring exceptional guest satisfaction and delivering outstanding service.

Key Responsibilities:
  • Supervise and coordinate the activities of the front desk team to ensure seamless guest service.
  • Respond to guest requests and resolve issues in a friendly and professional manner.
  • Assist in managing front desk operations during peak periods or when staffing needs dictate.
  • Perform other duties as assigned by management to support the team's success.
Requirements:
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and problem-solving skills.
  • Experience in a front desk or supervisory role, or extensive experience in a related field.
  • Ability to work irregular shifts, including nights, weekends, and holidays.
What We Offer:

A competitive hourly rate of $20-$21, depending on experience.



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