Guest Services Manager
3 weeks ago
Join our team as a Guest Services Manager at Fairmont Orchid, a luxury resort located on the majestic Kohala Coast of Hawai'i Island. As a key member of our Front Office team, you will be responsible for ensuring the smooth and efficient operation of Bell, Door, Valet, Shuttle Services and Business Center.
Key Responsibilities:- Supervise and lead the Guest Services team to achieve exceptional guest service results and employee engagement.
- Ensure Fairmont standards, procedures, and practices are followed by providing high-quality colleague training, monitoring performance, and providing coaching on an ongoing basis.
- Develop and implement strategies to promote positive colleague relations, open communication, trust, and mutual respect.
- Collaborate with other departments to ensure the highest level of guest service is maintained.
- Provide leadership support to the extended Front Office Team, including Front Desk, Royal Service, and Fairmont Gold.
- Minimum 2 years' previous management experience in Front Office operations.
- Knowledge of computerized Front Office systems, with emphasis on Property Manager.
- Proficiency in Word and Excel, with excellent written and verbal communication skills.
- University degree or College diploma in Hotel Management preferred.
- Strong interpersonal and problem-solving abilities.
- Ability to work independently, prioritize responsibilities, and handle multiple tasks, colleagues, and guest requests.
- Highly organized, results-oriented, with the ability to be flexible and work well under pressure.
- Competitive extended benefits package, including medical, vision, and dental for full-time permanent status.
- 401(k)/retirement savings plan and matching program.
- Life insurance.
- Opportunities for professional development through Accor's exclusive online learning platform.
- Duty meal in our staff cafeteria.
- Employee Travel Program.
- Discounts on food and beverage and spa services.
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Guest Services Manager
4 days ago
Hilo, Hawaii, United States AccorHotel Full timeJob Title: Guest Services ManagerJoin our team as a Guest Services Manager at Fairmont Orchid, a luxury resort located on the majestic Kohala Coast of Hawai'i Island. As a key member of our Front Office team, you will be responsible for ensuring the smooth and efficient operation of Bell, Door, Valet, Shuttle Services and Business Center.Key...
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Guest Services Ambassador
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Guest Services Ambassador
4 weeks ago
Hilo, Hawaii, United States AccorHotel Full timeJob Title: Guest Services AmbassadorJoin our team as a Guest Services Ambassador at Fairmont Orchid, a luxury resort located on the majestic Kohala Coast of Hawai'i Island. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a positive first impression of the resort, and maintaining the...
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