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Front Office Team Lead

2 months ago

Hilo, Hawaii, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time
Front Office Supervisor

The Grand Naniloa Hotel Hilo - a DoubleTree by Hilton is seeking a skilled Front Office Supervisor to join our team. As a key member of our front desk operations, you will play a vital role in ensuring exceptional guest satisfaction and delivering outstanding service.

Key Responsibilities:
  • Supervise and coordinate the activities of the front desk team to ensure seamless guest service.
  • Respond to guest requests and resolve issues in a friendly and professional manner.
  • Assist with front desk operations during peak periods or when staffing needs dictate.
  • Perform other duties as assigned by management.
Requirements:
  • Ability to work irregular shifts, nights, weekends, holidays, and overtime as activity levels demand.
  • Prior experience in a front desk position, lead or supervisor role, or extensive experience in a related field.
Compensation:

$20 - $21 hourly