Front Office Team Lead

1 week ago


Hilo, Hawaii, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time
Front Office Supervisor Job Description

The Grand Naniloa Hotel Hilo - a DoubleTree by Hilton is seeking a skilled Front Office Supervisor to join our team.

Key Responsibilities:
  • Assist the Front Office Manager in directing the operations of the Front Desk staff to ensure prompt, efficient, and courteous service to guests.
  • Supervise Guest Service associates and ensure guest satisfaction by responding to guest requests in a friendly, service-oriented manner.
  • Fills in at the Front Desk during busy periods or when staffing needs dictate.
  • Perform other duties as assigned by management.
Essential Skills:
  • Ability to convey information and ideas clearly.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to work well in stressful, high-pressure situations.
  • Effective problem-solving and conflict resolution skills.
Requirements:
  • Prior experience in a front desk position, lead or supervisor role, or extensive experience in a related field.
  • Ability to work irregular shifts, nights, weekends, holidays, and overtime as activity levels demand.

Compensation: $20 - $21 hourly.



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