Reception and Cash Handling Specialist

2 weeks ago


Charlottesville, Virginia, United States Malloy Ford Charlottesville Full time
Position Overview We are excited to present the opportunity for a Customer Service Associate at Malloy Ford Charlottesville. In this role, you will serve as the welcoming presence for our clientele, ensuring they receive outstanding service from the moment they enter our facility.

Role Summary:
The Customer Service Associate is essential as the first point of interaction, providing superior customer care and fostering a friendly environment for all guests. Key responsibilities include managing the front desk, processing transactions, and assisting with various administrative tasks as needed. This is a full-time role within the automotive sector, located in Charlottesville, Virginia.

Compensation & Benefits:
Alongside a competitive hourly wage, the Customer Service Associate will benefit from a comprehensive package that includes medical, dental, and vision coverage, a 401(k) retirement plan, paid time off, and employee discounts on vehicle purchases and services.

Key Responsibilities:
  • Professionally greet and assist customers
  • Manage incoming calls and take accurate messages
  • Process payments and oversee cash handling
  • Aid in scheduling appointments and maintaining the service department's calendar
  • Coordinate service loaner vehicles for customers as required
  • Keep the front desk and reception area clean and organized
  • Assist with administrative duties such as filing, data entry, and document preparation
  • Work collaboratively with other departments to ensure smooth operations and excellent service
  • Build strong relationships with customers to enhance their experience
  • Follow company policies and procedures diligently
Qualifications:
  • High school diploma or equivalent
  • At least 12 years of experience in customer service, ideally within the automotive industry
  • Strong communication and interpersonal skills
  • Excellent organizational and time management skills
  • Proficient in Microsoft Office and open to learning new software
  • Ability to multitask and manage high volumes of calls and transactions
  • Willingness to work flexible hours, including evenings and weekends
  • Bilingual skills in English and Spanish are a plus
EEOC Commitment:
At Malloy Ford Charlottesville, we are dedicated to promoting equality and embracing diversity in our workplace. We strive to create an inclusive environment where every team member is valued, respected, and recognized for their unique contributions.

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