Customer Service Associate
2 weeks ago
The Cashier/Receptionist role at Malloy Ford Charlottesville is essential in providing a friendly and professional first impression to customers, ensuring an inviting environment for all visitors.
Company Overview:Malloy Ford Charlottesville is a well-established entity in the automotive sector, located in Charlottesville, Virginia.
Compensation & Benefits:The Cashier/Receptionist will receive a competitive hourly wage along with a comprehensive benefits package, which includes medical, dental, and vision coverage, a 401(k) retirement plan, paid time off, and discounts on vehicle purchases and services.
Key Responsibilities:- Warmly greet and assist customers upon arrival
- Manage incoming phone calls, providing information and taking messages as needed
- Process payments accurately and maintain balanced cash drawers at the end of shifts
- Assist in scheduling appointments and managing the service department's calendar
- Organize service loaner vehicles for customers when necessary
- Ensure the reception area is clean and organized
- Support various administrative tasks, including filing, data entry, and document preparation
- Collaborate with other departments to ensure smooth operations and excellent customer service
- Build strong relationships with customers to enhance their overall experience
- Follow all company policies and procedures diligently
- High school diploma or equivalent
- 1-2 years of experience in customer service, preferably within the automotive industry
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Proficient in Microsoft Office and eager to learn new software
- Capable of multitasking and managing a high volume of calls and transactions
- Availability to work flexible shifts, including evenings and weekends
- Bilingual candidates, particularly those fluent in English and Spanish, are encouraged to apply
Malloy Ford Charlottesville is committed to diversity and is an equal opportunity employer. We welcome applicants from all backgrounds, regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We strive to foster an inclusive workplace where every employee is valued, respected, and recognized for their contributions.
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