Guest Services Ambassador

9 hours ago


New Orleans LA USA, United States Revelry Labs Full time
{"title": "Guest Services Ambassador", "description": "About the Role

We are seeking a highly motivated and customer-focused Guest Services Ambassador to join our team at Revelry Labs. As a key member of our outdoor hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of satisfaction for our campers.

Key Responsibilities
  • Maintain the appearance and cleanliness of our properties
  • Empty fire pits and trash cans throughout the property
  • Clean bath houses, laundry, and office spaces daily
  • Monitor check-in/check-out of guests
  • Ensure 100% guest satisfaction
  • Assist guests with local recommendations and retail purchases
  • Enforce property rules and guidelines, when necessary
  • Communicate guest and maintenance issues to supervisors
Requirements
  • Ability to travel to other properties, if necessary
  • Willingness to work in all weather conditions
  • Familiarity with using laptops and smartphones for communication
  • Detail-oriented for accuracy of data and information
  • Treat our properties like your home and your mother-in-law is visiting
  • Take care of guests like family
  • Able to lift up to 50lbs
  • Ability to de-escalate and/or resolve guest complaints or issues
  • Effective critical thinking and decision-making skills
  • Unequivocal drive for guest satisfaction
What We Offer
  • 30/50amp site accommodation
  • Paid biweekly hourly rate $15-$18
  • Health Insurance optional

ROL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

", "lang_code": "en-US"}
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