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Guest Experience Ambassador

2 months ago

New Orleans, Louisiana, United States free-classifieds-usa Full time

Job Summary

We are seeking a skilled Guest Experience Specialist to join our team at Courtyard New Orleans Downtown Near the French Quarter. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring a smooth stay for our guests.

Key Responsibilities

  • Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Process guest check-ins and check-outs, handling room assignments, key cards, and other related tasks.
  • Manage guest complaints and issues, resolving them in a fair and efficient manner.
  • Collaborate with other hotel staff to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
  • Stay up-to-date on hotel services and amenities, making recommendations to guests as needed.

Requirements

  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to stand for long periods, move around the hotel, and lift up to 25 pounds.

What We Offer

As a Guest Experience Specialist at Courtyard New Orleans Downtown Near the French Quarter, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.