Customer Service Specialist
6 days ago
About Us
EcoShield Pest Solutions is a rapidly growing pest control company dedicated to providing comprehensive solutions for pest-free living. We pride ourselves on delivering above-and-beyond experiences to our customers, employees, partners, and communities.
We are currently seeking a highly motivated Customer Service Representative to join our team in your area. As a CSR, you will serve as the primary point of contact for customers, receiving and distributing communications to and from customers, coworkers, and various departments within the company.
Our ideal candidate possesses excellent customer service skills, a strong commitment to honesty and exceptional service, and the ability to work Monday through Friday with alternating Saturdays and some holidays. Experience with phone answering systems, email, and SMS is a plus.
Job Responsibilities:
- Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach.
- Answer and log calls from customers, technicians, and management in internal, secure systems.
- Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments.
- Schedule appointments for new and recurring pest control services.
- Call existing customers and schedule 4-point home inspections (attic, inside, outside, perimeter) for Branch Sales Professionals.
- Assist in monitoring daily technician schedules to ensure timely completion of services.
- Perform daily and weekly Pest Routes system clean-ups or scrubs.
- Appropriately escalate inquiries or issues to management.
- Complete and pass monthly trainings in Pest Webs system.
Physical Demands and Working Conditions:
- Most work is done sitting, for prolonged periods of time in front of a screen.
- Work is inside a climate-controlled office with moderate noise level.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
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