Customer Service Dental Specialist

3 days ago


Seattle, Washington, United States Dental Health Services Full time
About the Job

We are seeking a highly organized and detail-oriented individual to join our team as a Member Services Specialist. In this role, you will be responsible for addressing member inquiries, questions, and concerns in all areas, including enrollment, claims, benefit interpretation, and referrals/authorizations for dental care.

Key Responsibilities:

  • Provide information and guidance to members, dentists, brokers, and group contacts in a professional and supportive manner.
  • Maintain daily and pending phone logs for accurate department records and follow-ups.
  • Assist dental offices and members in verifying and communicating member eligibility.
  • Answer questions members may have regarding treatment and charges.
  • Provide plan benefit information to existing members.

Requirements:

  • 1-2 years of related experience.
  • High school diploma or equivalent.
  • Excellent interpersonal, oral, and written communication skills.
  • Computer literacy required.


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