Retail Customer Service Specialist
4 days ago
Total Wine & More is an exciting and rapidly evolving retailer looking for a talented Retail Customer Service Specialist to join our team. As a key member of our sales floor, you will play a pivotal role in creating exceptional customer experiences and driving business success.
Main Responsibilities- Customer Engagement: Develop strong relationships with customers, understanding their needs and preferences, and providing tailored solutions to meet their expectations
- Transaction Support: Provide timely and accurate assistance with transaction processing, ensuring seamless checkout experiences
- Inventory Optimization: Collaborate with colleagues to maintain optimal inventory levels, ensuring the right products are available at the right time
- Store Excellence: Contribute to a positive and productive store environment, upholding our commitment to quality and customer satisfaction
- High school diploma or equivalent required; some college or prior retail experience preferred
- Exceptional communication and interpersonal skills, with a focus on empathy and active listening
- Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities and deadlines
- Reliable and punctual attendance, with flexibility to work varied shifts including weekends and holidays
Estimated annual salary: $27,000-$33,000 based on location and experience. Total Wine & More offers competitive pay, comprehensive benefits, and opportunities for professional growth and development.
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