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Member Services Associate

2 months ago

Waltham, Massachusetts, United States YMCA of Greater Boston Full time
Position OverviewBecome a vital part of our mission-driven and customer-centric YMCA Membership Sales & Service Team. We are currently looking for a Member Services Associate to support our operations under the guidance of the Membership Sales & Service Director.

Role: Member Services Associate
Work Schedule: Part-Time, Weekday Afternoons/Evenings, and Weekends

Core Expectations for All YMCA Personnel:
  • Deliver outstanding service to members by surpassing their expectations and fostering strong relationships
  • Demonstrate the ability to handle multiple tasks efficiently in a dynamic environment
  • Consistently maintain a friendly and inviting demeanor towards members and program participants
Main Responsibilities:
  • Welcome and assist members and program participants with a positive attitude
  • Uphold YMCA safety protocols and membership regulations
  • Work autonomously and employ problem-solving skills to support YMCA members
  • Be flexible to cover shifts as necessary, including opening, closing, and weekend hours
  • Conduct tours for prospective members
  • Handle incoming calls and provide information in accordance with YMCA guidelines
  • Ensure a tidy workspace and assist during emergencies
Employee Benefits:
  • Opportunity to enhance leadership skills in a diverse workplace
  • Enjoy a balanced work/life schedule
  • Comprehensive benefits package including complimentary YMCA membership and discounts on specialized programs
  • Engage in YMCA career development initiatives